SIMMOJ DIGITAL VAULT

Delivery, Shipping & Fulfilment Policy

Effective Date: April 1 2026
Website: https://vault.simmojsynergy.com/
Business: Simmoj Synergy Inc. (“we”, “us”, “our”)

1. Overview

This policy explains how products purchased from Simmoj Digital Vault are delivered and fulfilled.

By purchasing from this website, you agree to this Delivery, Shipping & Fulfilment Policy.

2. Digital Product Delivery

All products sold on this website are digital products only, including ebooks, guides, PDFs, spreadsheets, journals, and downloadable resources.

Delivery Method:

• Products are delivered electronically via download link, email, or account access

• Delivery is automatic and typically instant upon successful payment confirmation

Important Notice:

Once a digital product is made available for download or access, it is considered fully delivered and consumed, regardless of whether the customer downloads the file.

We are not responsible for:

• incorrect email entry by the customer

• download issues caused by user device or internet

• failure to access files after delivery

3. No Physical Shipping (Direct Website Products)

We do not ship any physical products directly from this website.

All purchases made on Simmoj Digital Vault are for digital goods only.

4. Physical Books (Amazon Fulfilment)

Physical books listed or promoted on this website are sold and fulfilled exclusively through Amazon.

Fulfilment Details:

• All printing, shipping, delivery, and tracking are handled by Amazon

• Delivery times, shipping fees, and logistics are determined by Amazon

• We do not control or manage shipping once an order is placed on Amazon

Responsibility:

We are not liable for:

• shipping delays

• lost or damaged packages

• incorrect shipping information entered on Amazon

• Amazon return or refund decisions

Customers must refer to Amazon’s policies for all shipping and fulfilment matters.

5. Order Issues (Digital Products)

If you experience any issues accessing or downloading your digital products, please contact us at: hello@vault.simmojsynergy.com.

We will assist in ensuring access is provided where technically possible.

Our support team responds within 24 hours, Monday to Friday.

Please note:

• We are closed on weekends (Saturday–Sunday)

• We are also closed on all public holidays

• Any requests received outside business hours will be handled on the next working day

We aim to ensure prompt resolution of all order-related issues within our support timeframe.

6. Delivery Confirmation

For digital products, delivery is confirmed when:

• the download link is generated

• the file is accessed

• or the product is made available via email or platform access

This serves as proof of fulfilment.

7. Risk & Responsibility

By purchasing, you acknowledge that:

• digital products are delivered electronically with immediate access

• you are responsible for ensuring correct email and device compatibility

• we are not responsible for third-party platform issues (including Amazon or payment processors)

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Continued use of the website means acceptance of any changes.

9. Contact Information

For questions regarding delivery or fulfilment: hello@vault.simmojsynergy.com.